Lauren Thomas

Lauren Thomas is an experienced professional in customer support and technical assistance, currently serving as a wiTECH Helpdesk Agent 2 at SolvIT, Inc. since August 2018. Previous roles include Claims Handler at Concentrix, where Lauren managed a caseload for the Ford Reacquired Vehicles Department, and various positions at North American Bancard, including Internal Help Desk, Research Analyst, and Mobile Support Representative, showcasing a strong background in processing inquiries, providing technical support, and training others. Lauren began a career at Subway from 2008 to 2015, demonstrating early customer service and management skills. Lauren holds a Bachelor of Arts in Linguistics from Oakland University.