Ludovic Bergez

Ludovic BERGEZ, MBA, has extensive experience in quality management and customer satisfaction within the Somfy Group, where responsibilities since September 2003 have included overseeing project portfolios, managing teams, and enhancing customer service operations across various roles. Positions held include Customer Satisfaction & Quality Manager, Projects Excellence Unit Manager, Customer Service Manager, and Technical Support, Customer & Development Quality Manager, with a focus on business development, sales administration, technical support, and after-sales management. Prior experience includes serving as Product Quality Manager for Automatic Fare Collection at Schlumberger from July 2001 to September 2003. Ludovic holds an Executive MBA in Management from Burgundy School of Business and a Master’s degree in Engineering with a specialization in Quality from Université de Franche-Comté.