McLean Bean

McLean Bean is an experienced professional in call center operations and management, currently serving as VP, Director of Call Center at Primis since July 2023. Previously, McLean held various roles at Mission Lane from February 2019 to June 2023, including Operations Manager and Senior Operations Team Lead, where responsibilities included scaling the Servicing Operations team significantly. Prior roles at LendUp and Capital One involved managing teams focused on customer service, performance management, and creating unique customer experiences. McLean's career began at Capital One in 2010, progressing from a Senior Account Manager to a Unit Manager while overseeing complex customer issues and serving high-value clients. McLean holds a Bachelor’s Degree in History from Hampden-Sydney College, obtained in 2009.