Steffanie (Ashby) Atwood

Steffanie (Ashby) Atwood has a diverse range of work experience spanning multiple industries. Steffanie began their career at AOL/Netscape in 1998 as a Customer Support Manager, where they created and maintained FAQs and assisted with product launch plans. Steffanie then transitioned to SocialNet, Inc. in 1999, where they were responsible for installing and training a company-wide email system and managed a team of support representatives. Steffanie then joined HotDispatch, Inc. in 2000 as a Partner/Marketing Programs Manager, where they created and managed partner programs, campaigns, and trade-show events, and also built a Customer Service Department from the ground up.

In 2001, they worked at CommerceNet as an Executive Assistant to the COO & CFO/Personnel & Operations Manager/Member Services Coordinator, where they provided phone support, coordinated conference calls, managed calendars and travel arrangements, and prepared reports and meeting minutes.

Steffanie then joined SCIOS, Inc. in 2002 as a Lead Clinical Registry Associate, where they were responsible for registry initiation and study management activities.

From 2006 to 2007, Steffanie worked at Kaiser Permanente as a Clinical Research Associate, managing active patients and coordinating with various departments for clinical trials.

In 2007, they joined Neuralieve, Inc. as a Clinical Research Associate, where they created training programs, managed data management vendors, and wrote SOPs.

From 2010 to 2014, Steffanie worked at BD as a Senior Administrative Assistant to the Customer Service Director, providing administrative and clerical support.

Most recently, they have been employed at Sony Biotechnology Inc. since 2014. Steffanie started as a Customer Service Specialist and then progressed to become a Customer Relations/Sales and Service Operations Supervisor, overseeing customer service specialists and managing instrument orders. Steffanie's current role at Sony Biotechnology is Manager of Customer Service and Sales Support, where they guide and directs the customer service team, manages sales commission reports, ensures excellent communication and problem-solving skills, and resolves customer complaints professionally.

Steffanie (Ashby) Atwood completed their education with a Bachelor of Arts (B.A.) degree in Psychology from National University, which they obtained between 2005 and 2007. Prior to that, they pursued an Associate Arts degree in Liberal Arts from DeAnza College, which they achieved from 1996 to 1998. Subsequently, Steffanie earned a Master of Education (M.Ed.) degree in Elementary Education and Teaching from National University, which they accomplished from 2008 to 2012.