Francis Jones

Francis Jones is a seasoned professional currently serving as the Customer Care Manager - Enterprise at Sorenson Communications since July 2023. With extensive experience in consulting and instructional design, Francis has been a Business and Marketing Consultant at KHJ Consulting since April 2017, focusing on assisting small business owners in optimizing their marketing strategies. Previously, Francis held roles at RainFocus as a Principal Instructional Designer and as a StoryBrand Certified Guide at StoryBrand. Francis also contributed to Infusionsoft in various capacities, including Alliance Marketing Partner Manager and Manager of Internal Training of Customer Success, along with an instructional role at Le Cordon Bleu College of Culinary Arts. Francis holds a Master of Education in Adult Education and Distance Learning and a Bachelor of Business Management from the University of Phoenix.