Monica Koets

Monica Koets is an experienced operations manager with over a decade of expertise at Sorenson Communications, where responsibilities include supervising Operations Coordinators, managing operations in multiple VRS centers, and collaborating with various departments to enhance business practices. Monica’s role involves leading special projects, monitoring operational progress, conducting training, and analyzing data to ensure compliance and efficiency. Prior to Sorenson Communications, Monica served as Office Manager/Customer Service at Thomasville Home Furnishings, managing financial reporting, employee training, and customer service issues. Earlier experience includes a position as a Bank Teller at Community Bank of Tri-County. Education includes studies at the University of Maryland Global Campus, Olympic College, Academy of Art University, and The Art Institutes.