Sonny S.

Sonny S. is an experienced operations manager currently employed at Sorenson Communications since October 2019, where responsibilities include monitoring KPIs, service levels, staffing needs, and analyzing employee performance to enhance operations. Prior to this role, Sonny held various positions at Bell Mobility from November 2008 to October 2019, providing first-level support and maintaining customer loyalty as part of the Escalation Resolution Team. Experience also includes serving as a Client Account Manager at Telus Mobility and a Sales Representative at Client Acquisition Team LTD, where effective team management and direct marketing skills were developed. Sonny S. holds a Bachelor of Business Administration in Entrepreneurial Leadership from Kwantlen Polytechnic University, completed in 2018.