Luis S.

Luis S. has extensive work experience in the field of information technology support. Luis is currently working at Sourceability as a Senior Information Technology Support, where they are responsible for maintaining accurate IT Asset Inventory and providing support for various IT assets. Prior to this, they worked at United Vein & Vascular Centers as an IT Support Manager and IT Support Lead, where they implemented various IT systems and provided support for 220 users across multiple locations. Luis also managed a growing IT team and was responsible for procurement and inventory management. Before that, Luis worked at ClearGage, Inc as a Network Administrator, Ditech Financial LLC as a Senior Desktop Engineer, CareCentrix as a Desktop Systems Analyst, Tribune Company as a Service Desk Analyst, AirTran Airways as a Field Services Engineer, Greystone CES as a Customer Support Specialist, DRW Holdings LLC as a Service Desk Analyst, and Invensys Controls as a Desktop Systems Specialist. In these roles, they gained experience in providing support, troubleshooting, and maintaining various IT systems and equipment.

Luis S. attended the University of Illinois Chicago from 2002 to 2006, where they earned a Bachelor of Arts degree in Information & Decision Sciences. In terms of additional certifications, they obtained the CompTIA A+ Certification in June 2002, followed by the CompTIA Network+ Certification and CompTIA IT Operations Specialist – CIOS Stackable Certification in March 2008. In October 2011, Luis obtained the HDI Support Center Analyst certification. More recently, in January 2018, they completed the Grow with Google Challenge Scholarship through Udacity. Finally, in January 2023, Luis obtained the Introduction to Cybersecurity certification from the Cisco Networking Academy, and in May 2020, they acquired the Stop Stressing and Keep Moving Forward and The Surprising Power of Seeing People as People certifications from LinkedIn. Luis also mentioned having the ITIL v3 Foundation certification, but the institution and date of obtaining are unknown.