Michael Mühlenhoff

Michael Mahrous has a diverse work experience spanning over several years. Michael most recently worked at Samsung Electronics as an Assistant Manager in Analytics & RPA. In this role, they successfully automated over 150 different data pulls, saving thousands of manual computing hours. Michael managed the architecture of server bots and deployed a business intelligence reporting center. Prior to that, they worked at Hitachi Solutions America as a Power Platform Developer, where they assessed the feasibility and benefits of automation and created Specification Requirement Documents. Michael also has experience as a Senior Business Analyst & RPA Developer at Just Energy, where they generated various reports using APIs, Power Automate, Python, RPA, and .NET VB. Additionally, they worked at RBC Capital Markets as a Risk Operations Analyst, contributing to the development of risk management frameworks and administering the risk database. Michael has also worked as an IT Consultant at FDM Group, a Web Designer at Multiservices Vancouver, a Business Systems Analyst at Blossom Teas, a Samsung Sales Representative at Mosaic Sales Solutions, and a Customer Service Representative at Rogers Communications. Michael's work experience demonstrates their expertise in analytics, automation, risk management, and customer service.

Michael Mahrous has a diverse education history. In 2020 and 2021, they attended the University of Toronto, where they pursued a Certificate in Artificial Intelligence. Prior to that, they attended Simon Fraser University, where they completed a Bachelor of Business Administration degree with a focus on Management Information Systems and also obtained a Certificate in Business Technology Management.

In addition to their formal education, Michael has obtained several certifications. In March 2021, they earned the Microsoft PowerPlatform Fundamentals certification from Microsoft. In January 2019, they completed the Power Automate RPA certification, also from Microsoft. In June 2018, they achieved the Blue Prism Certified Developer certification from Blue Prism. Michael also holds an ITIL certificate in IT Service Management from BCS, The Chartered Institute for IT, which they obtained in June 2017. In the same month, they completed a Project Management/Application Support certification from FDM Group and a Business Analysis certification from BCS, The Chartered Institute for IT. In December 2016, they obtained a Business Technology Management certification from the Canadian Coalition for Tomorrow's ICT Skills. Michael also has certifications in UiPath RPA, although the specific details of these certifications, such as the obtained month and year, are not provided.