Enrique Gonzalez

Enrique Gonzalez is an accomplished technology professional currently serving as the Head of Support Engineering at Sourcegraph since January 2023. Previously, Enrique held various roles at Sauce Labs from August 2016 to January 2023, including Senior Manager of Customer Support and Manager of Customer Support in San Francisco. Prior experience includes working as an ITS Help Desk Technician at the University of San Francisco, where notable achievements included reducing ticket search time by approximately 40% through the integration of ServiceNow with Slack, and serving as a CS110 Teacher Assistant, delivering instruction to over 25 students in Python OOP fundamentals. Enrique also gained experience as an intern at First Graduate, where programming and organizational skills were utilized to enhance the after-school program for high school students, and as an I.T. Assistant for the Gobierno del Estado de Baja California, managing computer security and hardware installations. Enrique holds a Bachelor of Science in Computer Science from the University of San Francisco, earned in 2016.