Monica Alcantara

Monica Alcantara is an experienced professional in product ownership and quality management, currently serving as Product Owner PL at Stix since July 2021. Previous roles include quality management at Atento Brasil and gerente de qualidade at MUTANT BR. Monica has a strong background in operations management within call centers, having held various coordinator positions at renowned companies such as Casas Bahia and Teleperformance Brasil. With an educational foundation that includes an MBA in UX Experience Design from Centro Universitário FMU | FIAM-FAAM and expertise in agile methodologies, Monica combines technical knowledge with extensive experience in improving operational efficiency and reducing turnover in the call center sector.