Emma Aylett

Emma Aylett is a seasoned professional with extensive experience in customer service, sensitive support, and data analysis. Currently serving as an Independent Custody Visitor (ICV) at Kent Police since January 2022, Emma focuses on the welfare of detained individuals. Emma has also worked at Cabot Financial since April 2016, where initial work in the sensitive support department addressed issues related to ill health and financial hardship, and now involves managing customer interactions across multiple channels. Additionally, Emma has held roles at South East Water from 2010 to the present, progressing from Customer Service Advisor to a Data Analyst on a secondment, where responsibilities include overseeing data transfer for a new system. Educational qualifications include NVQ Level 2 and 3 in Customer Service Management and relevant Btec and apprenticeship credentials from Lewisham College.