Michelle Marvell

Michelle Marvell currently serves as the Resilient Customer Manager at South East Water UK, focusing on reducing non-household water demand in alignment with market and regulatory targets since July 2023. Prior to this role, Michelle held several positions at Thames Water from September 2020 to July 2023, including Market Analyst and various compliance-focused titles, ensuring adherence to regulations within the Business Retail water market. From September 2018 to September 2020, Michelle managed a billing team of eight analysts at LASER Energy, ensuring accurate and timely customer invoicing. Additionally, Michelle has experience as a Network Specialist at South East Water UK and as Delivery Team Manager at Water Choice, where management of billing, credit control, and customer service was essential. Michelle's educational background includes attending Rochester Grammar School from 2001 to 2008.