Helen Gibbs

Helen Gibbs has extensive experience in customer service and change management, currently serving as Customer Programme and Change Manager at South West Water since August 2011, where previous roles included Complaints Resolution and Reduction Manager and CRM Design Lead. Prior to this, Helen worked at Accenture from April 2008 to August 2011, holding positions such as Affordability and Collections Performance Manager and Innovation Manager. Earlier career experience includes roles as Contact Centre Manager and Business Analyst at Echo Managed Services and Centrica, respectively, contributing to a robust background in both analytical and management functions.