Katrina Looker

Daily Hospital Operations:

• Ensure hospital operations are achieved and in line with company objectives

• Ensure hospital is staffed with individuals who share practice values and are capable of

achieving practice objectives

• Ensure all team members are trained in all relevant processes and standards of care to be

able to meet their clinical and non-clinical objectives

• Ensure practice is open on time and adequately and appropriately staffed for optimal care

according to patient caseload

• Perform weekly ordering for all areas of the hospital

• Meet with distributors and sales representatives as needed

• Ensure practice meets all of its legal and moral obligations

Human Resources:

• Identify staffing voids and develop a plan of action to fill any voids

• Onboarding new hires

• Team member check-ins and annual performance reviews

• Maintenance of team member work schedule

• Maintenance of HR platform for the following:

• Benefits, PTO, Sick Time, and Continuing Education hours, Payroll

• Prepare quarterly production statements for neurologist

• Ensure team member training and development is adequate for role

• Monitor team member sick days and tardiness - address as needed

• Address and mediate any internal disputes between team members - document as needed

• Maintain confidential team member records

• File and manage any workers compensation claims

Client and rDVM Relations:

• Build on existing strategies to improve and increase new clients and patients

• Explore and promote community outreach programs

• Manage practice promotional items

- Business Cards, marketing collateral, promotional items

• Ensure client experience and journey is at the highest level of the SEVN standard

• Track complaints, and address client complaints as needed

• Obtain and report client feedback on service

Metrics and Reporting:

• Update spreadsheets and provide monthly reports on KPIs

• Oversight of accuracy of controlled substance logs

• Maintain appropriate medical record system