Melitta Hari, CCXP

Melitta Hari's work experience begins with their current role as a Customer Experience Manager at Southern Cross Healthcare since March 2023. Prior to this, they worked as a Customer Experience Squad Lead at Yettel.Hungary from May 2022 to February 2023. Melitta also served as a Senior Customer Experience Consultant at KPMG Hungary from 2021 to 2022.

In 2020, Melitta worked as a Senior Customer Experience & Process Improvement Expert at Raiffeisen Bank Hungary, where they were responsible for improving customer service processes and aligning them with customer requirements. Melitta also designed and implemented a CX strategy, including Voice of the Customer, Voice of the Employee, and Voice of the Process streams.

Before that, Melitta took a sabbatical year in 2019 and worked as a freelancer while traveling. From 2014 to 2018, they held roles at Vodafone Shared Services Budapest, including Business Partner/Project Manager and Customer Experience Quality Expert.

Melitta's earlier work experience includes roles as a Campaign Manager & Product Owner at Vodafone in 2013 and as a Customer Obsession Ambassador & Program Lead at Vodafone from 2010 to 2012. Before their time at Vodafone, they worked as a Marketing Manager at Oplus Hungary Kft. in 2009 and at Sony Music Entertainment as a Marketing Manager from 2008 to 2009.

Melitta Hari, CCXP has a diverse educational background focused on service design, lean management, process improvement, and customer service management. In 2020, they obtained a degree in Service Design from Clientology. In 2018, Melitta received a Kaizen Manager certification from Kvalikon with a specialization in Lean. Melitta also acquired a 6 Sigma Green Belt in process improvement from Prosper & More in 2016. Additionally, Melitta became a Certified Customer Experience Professional from the Customer Service Institute of America in 2014. Melitta furthered their expertise in lean methodologies by earning a Lean Advisor certification from E-Con Solutions that same year.

In terms of their academic accomplishments, Melitta completed a Master of Arts (MA) degree in Human Resources & Adult Education from an institution identified as "invalid15092744" between 2005 and 2007. Prior to that, they earned a Bachelor of Arts (BA) degree in marketing & PR from Zsigmond Király Főiskola in 2005.

It is worth noting that Melitta has obtained additional certifications throughout their career. In 2018, they received a Kaizen Manager certification from Kvalikon Kft. In 2017, Melitta obtained a coaching certification from GROW Group. Melitta also holds a Lean Six Sigma Green Belt Certification from Prosper & More, a Certified Customer Experience Professional designation from the Customer Service Institute of America, and a Lean certification from Novacon Zrt. (previously E-Con Solutions). Additionally, Melitta became a Certified Customer Experience Professional from the Customer Experience Professionals Association in both January 2022 and January 2022.