Dan Munro

Dan Munro is an experienced IT professional currently serving as Team Leader of the Service Desk at Southern Cross University since January 2012, overseeing a team of 16 support staff in providing comprehensive technical support through various channels. Dan is ITIL v4 certified and actively participates as the Change Board Chair, focusing on incident and change management, as well as knowledge base services management. Previously, Dan held roles including A/Team Leader Service Desk, AV & Multi Media Technical Officer, and Client Support Officer at Southern Cross University. Prior experience also includes the position of Audio Visual Multi Media Technical Officer and A/Audio Visual & Multimedia Team Leader. Dan holds a Bachelor of Contemporary Music with a focus on Music Production and Multimedia/Digital Art & Design from Southern Cross University, completed in 2006.