Ajay Mehta

Senior Manager Strategy & Insights: Customer Service & Support at Southwest Airlines

Ajay Mehta is a Senior Manager of Strategy & Insights at Southwest Airlines, where responsibilities include leading teams in the Office of the CIO to enhance executive storytelling, governance, and employee engagement in a remote workforce setting. With a strong background in technology strategy and continuous improvement, Ajay has extensive experience in developing operational strategies across various sectors, including consulting for Concentre and Ericsson, where Ajay advanced cloud solutions and operational transformations. Prior roles encompass managing performance improvement projects at Amtrak and leading teams at Union Pacific Railroad, achieving significant reductions in delays and regulatory violations. Ajay Mehta holds an MBA from Boston University's Questrom School of Business, along with a Bachelor of Science in Electrical and Electronics Engineering from The University of Iowa and a certificate in Transportation Management from Michigan State University.

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