Amy Middleton

Amy Middleton is an accomplished Service Designer at SPARCK since March 2022, leveraging extensive experience in service innovation and improvement gained during tenure at BT from September 2016 to March 2022. At BT, Amy Middleton significantly contributed to enhancing customer and agent experiences through insightful market analysis and digital transformation strategies. Previous roles include Business Improvement Practitioner, where Amy Middleton delivered AI and RPA solutions, and Delivery Manager for EE, focusing on the successful implementation of change in customer service environments. Early career positions included Customer Service Advisor at Argos and Operations Improvement Intern at Hobbycraft. Amy Middleton holds a Bachelor of Business Administration from the University of Strathclyde and a Higher National Diploma in Accounting & Finance from the University of Glasgow.