Amy Pearson

Amy Pearson is an experienced Support Services Manager at Spectrio since August 2022, with a prior role as Customer Support Manager at ACI - The Appraiser's Choice from August 2005 to January 2022. In the former position, Amy oversaw a multi-channel, multi-national contact center, focusing on quality monitoring, workflow management, and scheduling for over 20 team members, while also creating and delivering comprehensive training programs. Amy possesses exceptional skills in technical and customer support, staff development, analytical problem-solving, and performance optimization, with expertise in tools like SalesForce and a strong background in training, documentation, and interdepartmental collaboration. Education includes attendance at Daytona State College from 2003 to 2004 and Miami Dade College from 1996 to 1998.