Paul Nicotera

Paul Nicotera has a strong background in network operations, customer operations, and service center management. Paul currently holds the position of Sr. Director of Network Operations at Spectrotel since April 2022. Prior to that, they worked at CoreDial, LLC as the Director of Customer Operations from April 2020 to April 2022, where they had responsibilities over a team of 14 technicians and implemented successful metrics tracking for support operations.

Before their role at CoreDial, LLC, Paul Nicotera worked at Windstream as a Staff Manager and Director of OfficeSuite Service Center Repair from February 2018 to April 2020. Paul managed a team of over 80 technicians, team leads, and managers, and was responsible for overseas call centers and call center management. Prior to Windstream, they held various management positions at Broadview Networks from 2008 to 2018, including Director of OfficeSuite Service Center Repair and Manager of Data Services.

Paul Nicotera's experience in the telecommunications industry extends to their previous roles at Sprint Nextel, Cingular, NetCarrier, XO Communications, and Sprint, where they served in technician and specialist positions, configuring and installing network equipment and troubleshooting network issues.

Their work experience also includes a stint in the US Army as a Network Switching Systems Operator Maintainer, where they were responsible for installing, operating, and maintaining mobile subscriber equipment and providing support for mobile voice networks.

Overall, Paul Nicotera brings extensive experience and expertise in network operations, customer operations, and service center management to their current role as Sr. Director of Network Operations at Spectrotel.

Paul Nicotera attended the US Army Signal School from 1997 to 1998, where they received a Certification in Network Switching Systems. Paul later attended Montgomery County Community College from 2008 to 2009 and pursued a field of study in Liberal Studies, although they did not complete a degree at this institution.