Pia Small

Pia Small has worked in the telecommunications industry since 2008. Pia began their career at Vonage as a Customer Care Agent from March 2008 to June 2009. Pia then joined Spectrotel in June 2009 as a Customer Care Representative and worked in this role until January 2015. From January 2015 to October 2017, Pia served as an Agent Order Entry Specialist at Spectrotel. Currently, they hold the position of a Senior Customer Support Specialist at Spectrotel, starting from October 2017.

Pia Small attended Kean University from 1998 to 2000, where they focused on Broadcast Communications. Pia has also obtained several certifications from LinkedIn, including "Digital Body Language," "Embracing Unexpected Change," "Managing Your Time," "Stop Stressing and Keep Moving Forward," "Customer Service: Serving Internal Customers," "Creating Positive Conversations with Challenging Customers," "Customer Service: Call Control Strategies," "Customer Service: Working in a Customer Contact Center," "Improving Your Listening Skills," "Listening to Customers," and "The Six Morning Habits of High Performers." These certifications were obtained between June 2020 and February 2021.