Ronald Mitchell

Ronald Mitchell has extensive work experience in the telecommunications industry. Ronald began their career at Verizon Communications in 1997 as a Customer Service Representative, where they resolved customer concerns and facilitated the opening of new accounts. Ronald then served as a Project Manager at Verizon, overseeing Goldman Sachs Centrex moves and setting up site surveys and cable installations. Later, Ronald joined Tri Tel Communications as a Manager, responsible for implementing various web GUI and provisioning systems and troubleshooting. Ronald then moved to InfoHighway Communications as a Repair Manager, handling all repair issues for Marquis customers and managing out-of-service related matters.

Currently, Ronald is working at Spectrotel as the Director of Operations Repair. In their previous role as a Senior NOC Manager at Spectrotel, they led the in-bound customer-care-center operation and managed a dedicated team of technical support representatives and engineers. Ronald's responsibilities included documenting procedures, guiding performance, forecasting/scheduling, and training the team to ensure a well-run, customer-driven 24/7 Network Operations Center (NOC).

Ronald Mitchell completed their high school education from John Dewey High School, where they received a High School Diploma in Business law from 1982 to 1986. Following that, they pursued higher education at Morgan State University from 1987 to 1989. At Morgan State University, they obtained a Bachelor of Business Administration (B.B.A.) degree in Business/Corporate Communications.