Nithin Sm

Nithin SM is a Senior Technical Support Specialist at Waterfield Tech since April 2023, providing level 2 support for unified communication products and level 3 support for contact center products. Prior to this role, Nithin worked at Avaya from January 2019 to March 2023 as a Senior Technical Support Engineer, where responsibility included being part of the Tier 3 AOSBBE team for CC Avaya WFO and ensuring quality service delivery. Nithin also has over three years of experience at DXC Technology, providing service and support to Avaya global customers, and has held leadership roles at Information and Telecom Systems (India) Pvt Ltd, where Nithin demonstrated strong analytical and communication skills. Nithin's earlier experience includes work as a Testing Engineer and System Engineer, focusing on technical support and hardware maintenance. Nithin holds a Bachelor of Technology in Electronics and Telecommunication from Karnataka State Open University and a Diploma in Electronics and Communication from DVS Polytechnic.