Sarah Barrow

Sarah Barrow has extensive work experience in customer service and customer success roles. Sarah is currently the Director of Customer Success at Spoke Phone, a programmable business phone platform. In this role, they focus on providing exceptional customer service and building customer loyalty.

Prior to working at Spoke Phone, Sarah worked at Serenova (a Lifesize Company) as the Director of Global Customer Success. Their responsibilities included leading the Global Customer Experience team, strategic account management, and providing expertise and training on CCaaS platforms.

Sarah also has experience as a Customer Services Manager at Charles Tyrwhitt, where they managed the multichannel customer service center and led a team of 65 customer service staff. Additionally, they worked as the Head of Customer Services and Administration at Wokingham Borough Council, where they were responsible for strategic management, project management, and leadership of the council's customer service and administration functions.

Earlier in their career, Sarah held roles such as Deputy Head of Strategic Communications and Stakeholder Management at the Department for Trade and Industry (now BERR) and Head of Customer Services and Personnel at CSSC - Civil Service Sports Council.

Throughout their career, Sarah has demonstrated strong leadership skills, expertise in customer service, and a focus on building customer advocacy and loyalty.

Sarah Barrow attended New Skills Academy in 2019, where they studied Pet Psychology. Prior to that, from 2003 to 2005, they attended Bracknell & Wokingham College and earned a CIPD Professional Development Qualification in Human Resources.