Linet Nyongesa

Linet Nyongesa is an experienced Customer Service Operations Manager at Sportpesa, providing leadership and strategic direction to the Customer Experience department since November 2013. Previously, Linet held roles including Head of Customer Experience at Sportpesa Limited Tanzania and Customer Service Manager at Sportpesa Kenya, where responsibilities encompassed managing large teams, developing customer service policies, and ensuring operational efficiency. Early career experience includes a Customer Service Representative position at both Sportpesa and Orange, focusing on resolving customer queries and promoting products and services. Linet holds a Bachelor's Degree in International Business Administration from United States International University - Africa and a Diploma in Journalism from the Kenya Institute of Mass Communication.