Nonkuselo Kotso I Ad Project Management I Nd Ops Management

Nonkuselo Kotso is an experienced professional in project and operations management, currently serving as Customer Service Team Lead at Sportpesa since October 2017. Responsibilities include managing the customer service team, quality assurance, overseeing key performance indicators, generating monthly reports, and scheduling. Previous roles include Sales Consultant at Telkom and Customer Service Representative positions at Woolworths Financial Services and Bytes Systems Integration. Nonkuselo holds an Advanced Diploma in Project Management and a Higher National Diploma in Operations Management from the Cape Peninsula University of Technology.