Carson Silvus

Carson Silvus is a seasoned professional in customer experience and operations management, currently serving as the Customer Experience Manager at Spot & Tango since April 2023. Prior experience includes serving as Call Center Manager at eMed Digital Healthcare and Operations Manager for Healthcare Services at Chewy, where responsibilities encompassed leading large teams, driving process improvements, and delivering business performance insights to senior leadership. Carson has also held roles focused on fraud prevention and content design, demonstrating expertise in staff development, training, and operational efficiency across multiple contact channels. Carson's career reflects a strong commitment to enhancing processes and fostering team growth within various organizational structures.