Lilia Ivanova

Lilia Ivanova is a skilled professional with extensive experience in customer support and app publishing management. Currently serving as Release Manager - Mobile at SpotMe since July 2018, Lilia manages the publishing of iOS and Android applications, collaborates with engineering teams, and provides onboarding assistance to clients. Previous roles include Senior Customer Support Specialist and Customer Support Specialist at SpotMe, where Lilia focused on resource creation, performance monitoring, and technical issue resolution. Lilia's prior experience with British Council involved examinations services and customer support, supplemented by a work and travel program at Ocean Edge Resort & Golf Club, enhancing multicultural teamwork abilities. Lilia holds a Master's degree in Marketing Management from New Bulgarian University and a Bachelor's degree in English and American Studies from Sofia University St. Kliment Ohridski.