Milay Gonzalez

Milay Gonzalez has extensive work experience in various roles and industries. Milay currently holds the position of Senior Director, Support Services at Spreedly starting from December 2022. Prior to that, they were the Director, Support Engineering at Spreedly from January 2022 to December 2022.

From 2010 to 2021, Milay worked at BlackBerry in multiple roles. Milay was the Senior Manager, Enterprise Technical Support from May 2021 to December 2021. Before that, they held the position of Manager - Enterprise Technical Support, BlackBerry Care at BlackBerry Customer Services Organization from October 2014 to May 2021. Additionally, they worked as a Project Manager - User Engagement, Product Development, Lifecycle Management at BlackBerry from May 2010 to October 2014.

Between 2009 and 2010, Milay worked at Pacific Scientific as Lead - Customer Services, Repair & Sales. During their time there, they implemented new processes that significantly decreased customer response times and achieved cost savings on repair cycle management.

At Motorola, Inc., Milay held various managerial positions. Milay was the Manager - Vendor Relationships, iDEN Mobile Devices & WiMax Software Engineering from 2004 to 2008. Milay also served as the Manager - Global Customer Operations, iDEN Mobile Devices, Global Customer Care from 2000 to 2004. Additionally, they worked as the Manager - Software Releases, iDEN Mobile Devices in 1999 and as a Strategic Product Planner, iDEN Marketing from 1997 to 1999. Milay initially started their career as a Software Engineer, iDEN Mobile Devices at Motorola in 1994.

Milay's early work experience includes a role in System Verification at AT&T Labs, Inc. from 1993 to 1994.

Milay Gonzalez has a strong education background with a focus on business and engineering. Milay earned a Master of Business Administration (MBA) degree with a specialization in International Business Management from the University of Miami Herbert Business School. This program was completed from 1998 to 2000. During their undergraduate studies, Milay Gonzalez pursued a Bachelor of Science degree in Electrical Engineering at Florida International University from 1989 to 1993. Their studies in this field concentrated on Automatic Control Systems and Biomedical DSP.

In addition to their formal education, Milay Gonzalez holds certifications that further enhance their skill set. Milay obtained a Leadership Edge certification from BlackBerry in August 2020. This certification likely emphasizes their leadership abilities and is an achievement in professional development. Milay also completed Lean Six Sigma Green Belt Training, although the specific details of when and where this training happened are not provided. Nonetheless, this certification speaks to their knowledge of process improvement methodologies.

In summary, Milay Gonzalez possesses a Master of Business Administration (MBA) degree in International Business Management from the University of Miami Herbert Business School. Milay also holds a Bachelor of Science degree in Electrical Engineering with a focus on Automatic Control Systems and Biomedical DSP from Florida International University. Additionally, they have obtained certifications in Leadership Edge and Lean Six Sigma Green Belt Training.