Derek Q.

Derek Q. has a range of work experience starting with their role at REIGN, Inc. where they worked as an Administrative Representative from June 2017 to February 2019. In this position, they were responsible for composing and releasing high-level correspondence, working with a diverse group of coworkers to achieve goals, addressing customer questions and concerns through phone calls, and typing and editing correspondence and reports.

Following their time at REIGN, Inc., Derek joined Ashley Furniture Homestores as a Customer Experience Analyst from March 2019 to December 2020. In this role, they developed process improvement reports and metrics, provided recommendations for employee performance and customer feedback, analyzed data to understand customer behavior and the effectiveness of online content, and applied both qualitative and quantitative analysis skills to assess the overall customer experience.

Most recently, Derek worked at Spring Health as an HR Member Benefits, starting in January 2021. Derek played a key role in facilitating the HR process for new hires by guiding them through orientation and onboarding, processing onboarding paperwork, and maintaining accurate employee records and HR systems.

Overall, Derek has demonstrated their ability to effectively communicate, analyze data, and contribute to the HR and customer experience functions in their previous roles.

Derek Q. graduated from East Carolina University with a Bachelor of Science degree in Health Fitness. No specific start or end year information is available.