Mike Francis

Mike Francis is an experienced professional in customer service and sales operations, currently serving as a Customer Experience Manager at Springer Nature since February 2015. Previously, Mike operated as the Owner of The Gooner for nearly three decades, and held multiple positions at Thomson Reuters UKI, including Sales Operations Manager and Business Process Review Specialist, where Mike focused on sales performance analysis and process improvements. Additional experience includes roles at Lexis Nexis as Customer Support Manager, at Butterworths Tolley as Sales Administration Supervisor, at Butterworths as Customer Services Supervisor, and at Gordon and Breach as Customer Services Supervisor, demonstrating a strong background in customer service and operational efficiency.