Ana Flávia Moraes

Ana Flávia Moraes is a seasoned professional with a diverse background in customer support and technical analysis. Currently serving as a Customer Support Specialist at Sprout Social, Inc., experience includes effective communication with clients and resolving technical issues related to social media solutions. Prior roles at Accenture ranged from supervising product support workflows for Instagram to providing technical assistance for Meta's advertising initiatives. Earlier contributions as a Team Manager and Floor Manager Trainee at Inditex involved leading a team in a retail environment and optimizing operational processes, while earlier experience at RUFATO CALCADOS and Bussola Group focused on customer service and social media management. Ana Flávia holds a Bachelor's degree in Fashion/Apparel Design from UniCesumar and an Associate's degree in English Language and Literature.