Errol Alcoseba

Errol Alcoseba has over 19 years of experience in technical support and IT operations, currently serving as a Regional Help Desk Analyst at Spruson & Ferguson since September 2013. This role includes desktop operational support, account and mailbox creation, IT asset management, and vendor liaison for system licenses. Previously, Errol worked as a Technical Support Engineer at CreateSoft Group Pte. Ltd, where responsibilities included hardware inventory management, data security, and onsite support. Earlier experience includes roles as a Technical Support Tier 2 at Convergys, where Errol provided customer support for Time Warner Cable, and as a Team Manager at Stream Global Services, managing agent performance and coaching. Errol started the career at Aegis PeopleSupport as a Customer Service Representative. Errol holds a Bachelor of Arts degree in Psychology from Cebu Doctors' University.