Jessica F.

Jessica F. has a diverse work experience spanning over two decades. Jessica started their career as a Customer Service representative at BERICAP and has progressively taken on roles with increasing responsibilities in customer service and management. At PPG Industries, they worked as a Customer Service Manager, where they established and trained a customer service team and implemented SAP. Later, they became a Senior Manager overseeing commercial operations, customer service, and planning for the Great China region.

Jessica then joined Roquette, where they held multiple roles, including Customer Care Manager and BPO. In this capacity, they optimized sales and E2E processes, monitored team performance, and managed relationships with customers. Jessica also worked as a Project Manager in logistics sourcing and supply chain, responsible for cost reduction and improved customer service.

Most recently, Jessica joined SPX FLOW, Inc. as a Customer Experience Director for the APAC region. Their responsibilities include restructuring and managing customer service teams, implementing standardized procedures, and developing differentiated service experiences for various customer segments.

Throughout their career, Jessica has consistently demonstrated strong leadership, process improvement, and customer-focused skills.

Jessica F. holds a Master of Business Administration (MBA) degree from Northwestern Polytechnical University, which they obtained between 2016 and 2019. Prior to that, they completed their Bachelor's degree in Enterprise Management at Yangzhou University from 1996 to 1998. In addition to their formal education, Jessica has also obtained several certifications in areas such as leadership, strategic thinking, and interpersonal communication from LinkedIn.