Giles Smith

Giles Smith is an experienced professional in technical support and application engineering, currently serving as an Application Support Engineer at Squiz since April 2015, where responsibilities include monitoring enterprise infrastructure and managing client support requests. Prior to this role, Giles held multiple positions at Hostgator.com, advancing from Technical Support Representative to Senior Retention Agent, focusing on customer service and retention strategies. Experience also includes Operations Support at Swiss Post Solutions Ltd, facilitating communication between IT developers and clients, and a Specialist in the Scanning Team at Zurich Life, testing system updates and ensuring efficient document processing. Giles holds a Bachelor's Degree in Computer Science from the University of Liverpool and A-Levels in Business Studies, I.T., and Mathematics from New College, Swindon.