Melissa Shields

Melissa Shields is an experienced professional in payments strategy and operations, currently serving as Director of Payments Strategy & Operations at Starbucks since January 2024. Melissa is also a Board Member at PaymentsEd Forum since February 2022. Previously, Melissa held various leadership roles at Dotdash Meredith from October 2018 to January 2024, including Executive Director of Payments and Strategic Operations, where responsibilities involved optimizing payment processes and managing strategic relationships. At Meredith Corporation from August 2012 to January 2024, Melissa contributed as General Manager of Membership Programs and as a Director in Consumer Marketing, focusing on consumer revenue optimization and business development. Early career experiences include roles in account management and marketing for various companies, including Midcontinent Communications, MG Strategy and Consulting, and Paulsen Marketing. Melissa holds an MBA from the University of South Dakota and a Certificate in Economics of Blockchain from Wharton Executive Education.