Nicola Hawkins

Nicola Hawkins (Hay) currently serves as the Head of Operations Academy, Head of Collections Operations, and Head of Customer Service at Starling Bank since June 2018. Prior to this role, Nicola held the position of Operations Manager at Momenta Operations and at Regulatory Finance Solutions from October 2015 to January 2018. Nicola also worked as the Head of UK Operations at AXA Travel Insurance from August 2014 to October 2015, and served as Call Centre Senior Manager at Barclays Direct from March 2013 to August 2014. Earlier in the career, Nicola held several roles at ING Direct UK, culminating as Senior Customer Service Operations Manager from July 2003 to March 2013, and started in customer service management at ntl: from October 1998 to May 2003. Nicola Hawkins (Hay) is an alumnus of St. Mary's Hertfordshire.