Al U. has a diverse work experience spanning over several years. Their most recent role is as the Customer Experience Group Director at Start.ca, where they are responsible for maintaining and enhancing the organization's customer service reputation. They have successfully grown the CxG team and contributed to the organization's overall growth. Prior to this, Al U. held various roles at London Health Sciences Centre, including Coordinator of Client Support ITS, Team Leader of the Help Desk, and ITS Support Consultant. In these roles, they supervised technical professionals and played a key role in the day-to-day operations of the Client Support Team.
Al U. has a diverse educational background spanning several institutions and fields of study. Al U. began their education at Westminster Secondary School in London, attending from 1984 to 1989. Following this, Al U. pursued a Bachelor of Arts degree in Social Sciences at Western University from 1992 to 1994. Subsequently, Al U. completed a Diploma in Network Systems Support at CDI College in London from 1996 to 1997.
In pursuit of further education, Al U. enrolled at Fanshawe College from 2002 to 2007, where they earned a Certificate in IT Management. They later attended the University of Toronto - Rotman School of Management in 2019, although specific details about the degree or field of study are unavailable.
Al U.'s most recent educational endeavor involved attending the Ivey Business School at Western University until 2022. While the specific degree and field of study information are unknown, Al U. obtained a certification called the "Start.ca Finance for Non-Financial Professionals Program" from The Ivey Academy at Ivey Business School in September 2022.
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