Lis Skjold Pedersen

Lis Skjold Pedersen is an experienced professional in IT service management and process design, currently serving as Faglig koordinator at Statens It since November 2018, following a notable tenure as Service Manager. Prior roles at KMD A/S included Process Architect, Process Manager/Owner for Release and Change Management, and leading various ITIL initiatives. Skjold Pedersen has extensive expertise in ServiceNow implementation, process design, compliance with ISO 20000 standards, and training staff across multiple organizations. Additionally, earlier career stages included positions at IBM Danmark, DMdata, and Canon, with a strong foundation in IT and business management supported by educational credentials from IT-Universitetet i København and Copenhagen Business School.