Pattie Marrin

Pattie’s entrepreneurial drive grew out of her passion to solve problems. She launched her first business right out of college. When the public was first becoming aware of the dangers of lead paint, Pattie started one of the largest lead paint inspection and removal businesses in Massachusetts. In addition, she built a training school for public and private inspectors, developing the curriculum and running seminars throughout New England.

For over 15 years, as Partner & Chief Operating Officer of a telecommunications company selling business telephone systems and cabling services in New England, Pattie worked with both Telecom and IT operations. During her tenure there, she identified and implemented a department-wide CRM software program that was an end-to-end solution tying all aspects of the business into a robust, single application. The software allowed the company to better manage customers, increasing revenue, and integrating business functions. One of her passions was to create a great customer experience, as well as developing and cultivating a positive company culture and working environment for the people who worked with her. Her focus was “about the people.”

Pattie’s experience with telecom grew as the industry evolved from analog systems to digital and finally into IP platforms. The telecommunications industry was in the midst of a major transformation during that time and the once-separate worlds of Telecom and IT converged making it possible to steer the company in a new direction; to offer customers Managed Services Solutions in addition to their existing Telecom Systems. She navigated operations to meet new and diverse end-user market needs, as the company poised to offer newly blended and personalized services including everything from co-location to managed cloud, managed backup, and telecom services (including voicemail, e-mail, and instant messaging).

As the owner and manager of SteadyCare, she is currently focused on maintaining and strengthening its current services and solutions while embracing new communication and technological ideas. She continues with her “people” passion and strives to deliver both a great customer experience, as well as a positive working environment. She is an active member in the community and volunteers and supports many nonprofit businesses and individuals in a fundraising capacity.