Jeremy Schoenherr

Jeremy Schoenherr is a seasoned Global Service Delivery Manager with extensive experience in overseeing service delivery in IT operations, employing ITIL and Agile methodologies. Currently at Stefanini Group since December 2020, Jeremy manages teams across multiple international delivery centers, achieving 100% SLA compliance and maintaining over 95% customer satisfaction. Previously at DXC Technology, Jeremy held various roles including IT Project Manager and IT Helpdesk Manager, where responsibilities included managing complex projects, leading large teams, ensuring adherence to contractual obligations, and driving customer service excellence. Jeremy has a proven track record in client relationship management, cross-functional collaboration, and strategic performance improvements.