Caroline Raw

Caroline Raw is an experienced professional in the financial services sector with a strong background in quality assurance, risk management, and customer experience. Since September 2018, Caroline has served as the Financial Solutions Team Manager and previously held the position of Financial Solutions Team Leader at StepChange Debt Charity. Prior roles include Quality Assurance Manager Operations at Leeds Building Society, where Caroline demonstrated effective leadership and coaching skills, and Assistant Risk Manager at Hempsons. At Santander, Caroline led a team of Risk, Quality & Compliance Specialists, focusing on maximizing customer satisfaction while adhering to regulatory standards. Caroline's extensive career began at Alliance & Leicester, where notable contributions included managing the Quality Assurance and Treating Customers Fairly team and leading internal communications. Caroline's commitment to delivering high performance and exceptional customer service is underscored by a history of recognized achievements and awards.