Stephen Wignal

Stephen Wignal is an experienced operations professional with a strong track record in team leadership and performance management across various sectors. Currently serving as a Senior Operations Manager at StepChange Debt Charity since July 2018, Stephen leads a team of debt advisors, implementing coaching and quality assurance processes to drive performance improvements. Previous roles include Contact Centre Manager at Computershare Loan Services, where Stephen focused on delivering exceptional customer service and adhering to treating customers fairly principles. With earlier experience as an Employee Experience Consultant and Team Leader at Direct Line Group, Stephen has demonstrated a commitment to enhancing employee engagement and achieving key performance indicators.