Brooke Contreras

Brooke Contreras is an experienced professional in event management and customer service, currently serving as a Ticketing Project Manager at The Recording Academy and a Patron Experience Manager at Stern Grove Festival Association. In these roles, Brooke focuses on enhancing patron satisfaction, leading teams of Patron Experience Agents, and developing processes to improve customer service. Prior experience includes managing venue operations at Ampersand, overseeing event operations as US Event Operations Manager at Lyte, and serving in various roles at Live Nation Entertainment and Insomniac Events. Brooke holds a Bachelor of Arts in Business Management from Lenoir-Rhyne University.