Luana Palk

Luana Palk is an experienced operations and people leader with a strong background in customer experience and team development, currently serving as CX Sr. Operations Manager at Stitch Fix since March 2015. Prior to this role, Luana held various positions at Stitch Fix, including CX Social Media Lead and Client Experience Lead, demonstrating a commitment to empowering teams and fostering cross-functional partnerships. Luana's earlier experience includes roles at Nordstrom, where Luana managed sales teams and led initiatives to enhance customer loyalty and service in luxury retail. With a Bachelor of Science in Merchandising and a minor in Business from the University of North Texas, Luana brings a wealth of knowledge in retail, social media strategy, and client experience management.