Jami Russo

Jami Russo has a solid work experience spanning various roles and industries. Most recently, Jami worked as the Director of IT Systems Operations at See The Matrix (STM Support) since 2023. Jami's responsibilities in this role are not specified.

Prior to this, Jami worked at Microsoft for several years, starting as an Azure Networking Chat Support Engineer in 2021. In this position, Jami provided technical support, proactive assistance, and training to customers, resolving complex issues and contributing to product enhancements. Jami then transitioned to the role of an Azure AD Queue Manager in 2019, where they worked on various projects, gained expertise in authorization and federation technologies, and improved customer experience.

Before joining Microsoft, Jami held the role of Project Manager at Artisan Signs and Graphics in 2019. In this position, Jami managed projects and ensured timely delivery of solutions.

Jami's work experience also includes a role as a Customer Success Account Manager at Castlight Health from 2017 to 2019. Here, Jami managed customer relationships for Fortune 500 companies, provided insight into application benefits, and kept customers updated on software changes.

Jami's early career includes a role as a Junior Graphic Designer and Account Manager at Visual Inception Design, LLC from 2016 to 2017. In this role, Jami developed client relationships, ensured successful project delivery, and collaborated on creative concepts. Jami also gained experience in vehicle wrapping and designing print materials.

Prior to this, Jami worked as a Kennel Attendant and Front Desk Receptionist at Lake Norman Puppy Planet in 2015, where they handled customer inquiries and scheduled bookings for boarding rooms. Jami also worked as a Waitress and Hostess at Cessie's Pizza and Pasta from 2013 to 2014, providing customer service and taking orders.

Overall, Jami Russo has a diverse work history, with experience in IT systems operations, customer support, project management, graphic design, and customer service.

Jami Russo's education history begins with North Lincoln High School, where they obtained a High School Diploma between 2010 and 2014. Afterwards, they attended Catawba Valley Community College from 2014 to 2017, earning a Bachelor of Arts (BA) degree in Graphic Design and Advertising. In terms of additional certifications, Jami obtained the Kaseya Certified Technician (KCT) for BMS from IT Glue in July 2023, as well as the VSA Kaseya Certified Technician Program from the same institution in the same month and year.