Natalie Nguyen

Natalie Nguyen has extensive work experience in customer service and hospitality. Natalie started their career as an Assistant at Danang Beach Villa in September 2016, where they specialized in short-term rentals and villa management services. Natalie then joined Vietnam Backpacker Hostels as a Supervisor in May 2017, where they worked closely with senior management to ensure a positive and friendly attitude among the front-desk staff. Natalie also supported team members in handling guest requests and complaints and trained them on the hotel's products and policies.

Most recently, Natalie worked as a Customer Success Manager at STQRY from February 2019. In this role, they facilitated the use of an app building platform for museums, parks, and attractions to enhance customer experiences. Natalie provided 24-hour support to clients and prospects in collaboration with offices in New Zealand and the United States.

Throughout their career, Natalie has demonstrated the ability to remain calm and collected in busy environments and has strong communication skills.

Natalie Nguyen received their Bachelor's degree in Accounting and Auditing from Hue College of Economics from 2012 to 2016. Additionally, they obtained several certifications including the Japanese Language Proficiency Test N4 from Japan Foundation and Japan Educational Exchanges and Services in December 2019, The Fundamentals of Digital Marketing certifications from Google in December 2019, the Test Of English for International Communication from IIG Vietnam in October 2019, and the Conversational Marketing Certified from Drift in November 2019.