Rob Taylor

Rob Taylor has extensive experience in sales and management, primarily within Xerox, where since September 2003, various roles have included Manager of Virtual Account Management and sales management positions across numerous teams focused on improving lead conversion, customer retention, and revenue growth. Key achievements include reducing lead routing cycle time by 60%, improving customer wait times and satisfaction through a chat strategy, achieving 142% of sales plan in 2020, and delivering a significant 62% year-over-year revenue growth in a declining market segment. Additionally, Rob Taylor has provided subject expertise in English through Studiosity and has experience in telesales and as an independent insurance agent in earlier roles. Rob Taylor holds a Bachelor's Degree in Business Administration and Management and a Lean Six Sigma Green Belt from Xerox.