José Luis Pastor

José Luis Pastor is a seasoned professional with extensive experience in customer experience and support roles across various industries. Currently serving as Customer Experience Team Leader at Sulake since July 2020, José Luis manages team recruitment and organizational planning. Previously, José Luis worked at Made for Spain and Portugal in multiple roles, including Tourplan Support and Guest Relations Officer, where key contributions included creating a supplier database and managing booking confirmations. With a foundational career at Sulake Corporation Oy, José Luis held several leadership positions focused on customer support, community management, and user care, with a strong emphasis on KPI development and information flow. Additionally, José Luis has experience in customer service at Avis and operational roles at Kia Motors Europe. Educational qualifications include a Bachelor's degree in Tourism from Universidad de Alcalá and certifications in data security and digital marketing.